Privacy Policy
Last Updated: October 19, 2026
HAUS (“we,” “our,” or “us”) is a creative and digital agency. This Privacy Policy explains how we handle personal information for our own business purposes when you visit madeinhaus.com, contact us, or interact with us as a client, prospective client, vendor, or other business contact.
When we process personal information on a client’s behalf under their instructions, we handle it under our agreement with that client and applicable law. The client’s privacy notice explains their own collection and use of personal information. Separate notices may apply to recruitment and employment.
Information We Collect
Information You Provide
When you contact or do business with us, we may receive your name, email address, telephone number, company, role, project details, and the messages or files you choose to share.
Please provide only the information needed for your inquiry. Contact us to arrange an appropriate way to share confidential or sensitive information.
Technical Information
Our hosting, content-delivery, and other service providers may process technical information when your browser requests a page or media file. This may include your IP address, browser and device information, operating system, referring page, requested URL, and request date and time. Security and diagnostic records may also contain this information. IP addresses and similar identifiers can be personal information.
Cookies and Third-Party Content
Our website uses third-party services to deliver content and functionality, including embedded Vimeo videos. These providers may receive technical information and use cookies or similar technologies when their content loads or you interact with it. Their practices are described in their own privacy notices, including the Vimeo Privacy Policy and Vimeo Cookie Policy.
You can manage cookies through your browser and available provider controls. Blocking cookies or third-party content may affect video playback and other functionality. Our website does not currently change its behavior in response to browser “Do Not Track” signals.
If you follow a link to a job application, map, social network, or another external website, review the privacy notice provided by that service. Its handling of information may differ from ours.
How We Use Your Information
We use personal information as reasonably necessary to:
Respond to inquiries, communicate with you, and assess potential projects.
Provide our services and manage client, vendor, and other business relationships.
Operate, maintain, and improve our website and services.
Diagnose errors and detect, prevent, and investigate misuse or security incidents.
Maintain appropriate business records, meet legal and contractual obligations, and protect legal rights.
Information Sharing
We do not sell your personal information. We may disclose information as reasonably necessary:
To service providers supporting hosting, content delivery, video playback, communications, business operations, and security.
To professional advisers, such as legal and accounting advisers.
To authorities or other recipients when required by law, or when necessary to address security incidents or protect legal rights.
At your direction or with your consent.
Our policies require appropriate confidentiality, access, and contractual protections for providers handling personal information. Third-party services that process information for their own purposes are also governed by their own privacy notices.
Data Security
Our security policies call for safeguards appropriate to the sensitivity of personal information, including access controls and secure handling. No method of transmission or storage is completely secure. If a security incident affects personal information, we will respond and provide notifications required by applicable law and contractual obligations.
Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, why we hold it, and applicable business, legal, security, and contractual requirements, including recordkeeping obligations and legal holds.
Our policies require secure deletion or other appropriate disposal when information is no longer required. A deletion request may be subject to lawful retention requirements.
AI-Assisted Services
We may use approved AI-assisted services to support communications, research, and drafting. If personal information is involved, our policies require us to limit it to what is needed for the task and respect privacy, confidentiality, and contractual obligations.
Your Rights and Choices
Depending on your location and applicable law, you may have rights to access or obtain a copy of your personal information, correct inaccuracies, request deletion, receive information in a portable format, restrict or object to certain processing, or withdraw consent where processing relies on consent. Applicable law may also provide rights to opt out of certain disclosures or uses and to exercise privacy rights without unlawful discrimination.
To ask a question or exercise a right, email compliance@madeinhaus.com. We may request information reasonably necessary to verify your identity and understand your request. If applicable law permits an authorized agent to act for you, we may also verify that authorization. We will respond as required by applicable law and explain any lawful limits on the request. You may also have the right to complain to a relevant data-protection authority.
If your request concerns information we process on a client’s behalf, we may direct you to that client or assist them in responding, as appropriate.
International Processing
HAUS is based in the United States. We and our service providers may process personal information in the United States and other countries, depending on the services used. Privacy laws in those countries may differ from those where you live. Contact us for information about processing locations and applicable transfer safeguards.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, contact us so we can review it and take appropriate action.
Changes to This Policy
We may update this policy when our practices or requirements change. We will post the revised policy here, update the “Last Updated” date, and provide additional notice when required by applicable law.
Contact Us
For privacy questions or requests, email compliance@madeinhaus.com or write to HAUS, 7769 Melrose Avenue, Los Angeles, CA 90046, United States.